Returns Policy

We offer a 30-day returns policy, which means you may request a return within 30 days of receiving your order.

To start a return, please contact us at hola@feliclub.com and include your order number. Returns sent without first being requested and authorised will not be accepted.

Items must be returned in good condition and, in order to qualify for our voluntary returns policy beyond the statutory withdrawal period, must be unused, with their tags attached and, where applicable, in their original packaging.

Return Shipping Costs

For returns due to a change of mind, size, personal preference, or because the product does not suit your needs, the cost of return shipping is the customer’s responsibility.

Customers may use the carrier of their choice to return the order. We recommend using a tracked shipping service and keeping proof of postage until the return has been processed.

The return address is:

Feli Club
Carrer dels Artesans, 29
46970 Alaquàs, Valencia
Spain

If the product you received is defective, has been damaged during transit, or you have received an incorrect item due to an error by Feli Club, please contact us at hola@feliclub.com. In these cases, Feli Club will cover the necessary costs to resolve the issue.

Right of Withdrawal – European Union

If your order is subject to European Union consumer protection laws, you have a statutory period of 14 days from receiving your order to notify us of your decision to withdraw from the purchase, without having to provide a reason.

Once you have notified us of your withdrawal, you must return the products within the applicable statutory period. The direct cost of returning the goods is the customer’s responsibility, unless the return is due to a defective, damaged, or incorrect product.

In the event of a statutory withdrawal, we will refund all applicable payments in accordance with applicable law, including the standard delivery charges originally paid. If you voluntarily selected a delivery method that was more expensive than our standard delivery option, the additional cost of that delivery method will not be refunded.

The customer will only be liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exchanges

If you would like to exchange a product for another one, please contact us at hola@feliclub.com. The quickest way to make an exchange may be to return the original item and place a new order once the return has been accepted.

Refunds

We will notify you once we have received and inspected your return.

Where a refund is due, it will be issued using the same payment method used for the original purchase, unless another method has been expressly agreed. For returns made under the statutory right of withdrawal, refunds will be processed within the time limits established by applicable law. We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, as applicable.

Any direct return shipping costs paid by the customer to send the product back to Feli Club are non-refundable for returns due to a change of mind.

For any questions regarding a return, please contact us at hola@feliclub.com.