Frequently Asked Questions (FAQ)

What is your return policy?

We offer a hassle-free 30-day return policy . If you are not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with their original tags and in their original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout process is secure and encrypted for your protection.

How long does shipping take?

Orders are prepared within 24 business hours.

For Spain, delivery times depend on the selected method:

Standard shipping: 3–5 business days.
Priority shipping: 2–4 business days.
Express shipping: 24–48 business hours.

For international shipments, delivery times may vary depending on the destination country:

European Union: 5–10 business days.
United Kingdom: 2–7 business days, depending on the selected method.
United States: 3–10 business days, depending on the selected method.
Rest of international destinations: 5–10 business days.

Times are estimated and may vary due to holidays, customs, or specific carrier incidents.

Do you offer free shipping?

Yes. We offer free shipping on orders that meet the applicable conditions based on the destination.

Free shipping is applied automatically when your order meets the corresponding requirements. For orders that do not qualify, the available shipping options and rates will be shown at checkout, so you can choose your preferred delivery method before completing your purchase.

Can I track my order?

Of course! Once your order ships, you'll receive a tracking number by email . Use this number to track your package on our website or on the carrier's website.

How do I choose my size?

All of our socks are one size fits most and comfortably fit most feet. If you have any questions, please contact us and we'll be happy to help.